Hi experts,

We’re facing a strange issue with a custom report layout in IFS Cloud (created using IFS Report Designer).

• The report is designed for portrait orientation with fixed width and height.

• When we preview the report in IFS and then print from the preview screen, it comes out perfectly in portrait as expected.

• But when we print the report directly (without preview), it is always printed in landscape.

We are using an Epson LQ-310 printer.

So far we have:

• Verified that the report’s page size (width < height) is correctly set in Report Designer.

• Checked and changed the printer settings 

Has anyone else experienced this mismatch between direct print vs preview print orientation? I saw several posts regarding the same issue.
Is there a recommended fix either in the layout properties or in the print agent configuration , to force IFS to always print in portrait mode?

Any suggestions would be appreciated!