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Hello Community,

 

I want to send a report output from the physical printer I defined to the server.
I defined a logical printer.
I also added it to the print job process (I don't know if I needed to do that)

When printing from our barcode report, I select the physical printer that I have specifically defined. A print job is created in the queue. An application message is created. 

The print operation is successful. The screenshots are hidden in the texts.

 

Also, "Processing Print Jobs" is in suspended status and I cannot publish it. It gives the error in the attachment. I searched in the community but could not find it. What is the solution for this? How do I do it?

 

Best regards

Barış

@baris.halici I don’t see you mentioning anything about installing and setting up the IFS Print Agent. Normall, if you want to print from IFS on a logical printer → the IFS print agent should be installed on the server where you installed the phisical printer.

So, you would need to:

  • install the print agent
  • configure the mapping file → map the network printer name with the IFS logical printer
  • start the print agent - will run as a service on the server where the print agent is installed

You can read more details below:

https://docs.ifs.com/techdocs/24r1/050_reporting/251_operational_reporting/140_print_agents/


@Marcel.Ausan oh sorry, should have added.
print agent is installed, service is running and paired with warehouse_print.

 


@baris.halici thanks for confirming that the Print Agent is setup and running.

Since the Print Job is in Waiting status, this means the PDF was not generated and nothing was sent to the Print Agent yet. Also, the Application Server Task for PrintingJobs is always in Suspended status. It will just run for a few miliseconds whenever there’s a new print job created and then go back to Suspended status which is fine.expected behaviour.

I guess the problem here is the error in the Application Message. But the error doesn’t tell me much. Hopefully someone from R&D will see this post and provide a suggestion.

 


@Marcel.Ausan thank you for your answer.

I fixed this problem by restarting the Managed Server. But I encountered the error here. I solved this problem as follows: I cleared the records by manually running the delete commands in print_job_api.cleanup__

Problem solved; I am getting output now.

@Marcel.Ausan this is important information, thank you.
​It will just run for a few milliseconds whenever there’s a new print job created and then go back to Suspended status which is fine.expected behaviour.

 

Best regards

Barış


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