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Hello IFS commnity,

 

I have created some PDF_REPORT_CREATED custom event actions that will send an email according to the custom code I have created and it is sending the email normally.

For example form the Purchase Order when it is in Released status , you have three ways to send the email.

If you select the Print Order or Print Order Work Copy option and send the email after previewing it, I am able to receive the custom email. See the screenshot below.

Now, if I select the E-mail Order option, it sends an email that I believe is generated by IFS by default. I’m wondering where I can find the structure or template of that email within IFS.

I need to know how I can find the details of the email mentioned above. It’s not configured at the Custom Event Action level. Where else could I find it in IFS?

 

Thanks,

 

Hi,

 

This is written in code.

 

Best Regards,

Wasana

​@wahelk Thanks for your reply, Is there a way to customize the email body?

​@wahelk Another thing I noticed is that the report attached to the email never makes it to the Archive Report, and it doesn't even generate a record in the Application Message window. Do you have any idea why this might be happening? or I do not have access to see them?

No you are not able to change the content which is handled by code. you need to use custom event action for that.

It should show in report archive after you preview it too. Can you see the other records there in report archive? 

Best Regards,

Wasana

​@wahelk  Thanks for your answers. The problem I’m facing is that when the user selects to email the report, both the custom-created one and the default IFS report are sent. Have you encountered this type of issue? How can I prevent the default IFS report from being sent and only use the custom one?

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