Hi @LevSupunS ,

Please attach the plugin report layout that is being used for this. 

Thanks,

Kasun

Hi @Kasun Balasooriya ,

thanks for response

here i attached it

Hi @Kasun Balasooriya ,

Is anything new about this issue? 😊

Thanks

RMS saradha

@LevSupunS 

Hi Saradha, 

do you need to set up the logical printer in the printer defination for the IFSPRINTER user ?
 

Best Regards, 
Kapilan 

Hi @Thirunavukkarasu Kapilan ,

yes, i already setup it, also set report printer function which shows in your picture

Thank You

RMS saradha

Hi @LevSupunS ,

I can see that your Socket spooler is set to OFFF in  ifs-printagent-config file

/Shanaka

Hi @LevSupunS ,

I assume that you have missed below configuration part in report formatter. check if  you have mapped logical printer and the print agent like this

As you mentioned here, we set up configurations in the task template and it shows print is complete in print manager.but it was not print, when i check logs it mentioned ‘Enviornment variables not defined’ error, but we already defined it 

Do you know how to troubleshoot this or what's the issue with this?

Can you kindly look this

Here i attached printagent config and spooler config images.

Thank you 

RMS Saradha

@Shanaka Tennakoon  Please look above comment

Thank you

Hi @LevSupunS ,

Since you already disabled the print agent it won’t start so no need to check any configuration there. The issue I can see is that the physical printer you have given in the task template is not correct. Give the ip address or the machine name(if it’s in the same network) where the socket spooler is running

/Shanaka

hello, I wonder if you were able to solve the problem?