We have been experiencing an issue where one of our users is not receiving an email notification when there is a supplier invoice to authorize. This emailing action is tied to Event ID NOTIFY_NEXT_AUTH, our Action #2. Please see screenshots for setup of this event action.
As far as the &AUTHORIZER_MAIL_ADDRESS in the To section of the Email Group, I am not sure where that is defined or how to add email addresses to that group
On 2/3, this event created four Application Message transaction – three finished and one failed. The error text reads “Mail address 'To' field is not specified”. I believe this failed application message is related to the user who is not receiving the emails.
When I check his User profile and Person file, there is a correct email address listed for him. He also has the same setup in the “Invoice Posting Authorizers” screen as other users who do receive the email notifications. Does anyone know where else this user needs to be set up/added in order to start receiving these emails?
Any help is greatly appreciated.
Thank you!