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Our company is using IFS Cloud 24.1. 

I am building lobby elements. When I test them, they seem to work perfectly. When anyone else uses them, the navigation errors. The elements are set up to pull the User ID as a filter. The information on the element is showing correctly for each User. It is only when clicking on the element that they receive an error.

 

Datasource
Element

I am able to use the element to navigate to the page with the appropriate filters applied. Anyone who uses the same element receives this error:

IFS Web Version: 24.1.11.20250402072834.0
Date: 2025-05-09T11:22:27.062Z

---------------------------------------------------------------------------

PurchaseRequisitionLines/List (server error)
An internal server error occurred. Contact administrator.
Error details: :{"message":"Error occurred while fetching Where Condition for lobby ds c52801f8-2d12-4be0-93b9-8d0b39f2b968."}]

Server stack trace error(s):
  Error occurred while fetching Where Condition for lobby ds c52801f8-2d12-4be0-93b9-8d0b39f2b968.
  Index 1 out of bounds for length 1

Request Id: 8c07cac1-8993-42f3-958e-38a05839c7fc

Method: POST
Url: /main/ifsapplications/projection/v1/PurchaseRequisitionLinesHandling.svc/$batch
Response Code: 200 - OK

 

Does anyone have any ideas on why the elements work perfectly for me and no one else?

Hi ​@CNewton,

This issue can occur if the data source user permissions are not properly granted. Ensure that the data source is granted to all users who require access.

Thanks,

Sarasi

 

The reported server error occurs when the data source user doesn’t have the proper grants

 

Resolution

 

The workaround would be to fill the email field in the User Details for the above associated user as shown in the below image.

The reported issue has been fixed IFS Cloud 25.1E.0 - 25R1 EA. 

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