We are on IFS Cloud 23R1 and we use business opportunities as our quotation mechanism and convert them to customer orders once won. IFS creates a link between the business opportunity and customer order, and the business opportunity is displayed on the header of the customer order.
In some instances when “unchangable” information (order type, customer, site, etc) is entered incorrectly at time of order entry, the connected customer order must be cancelled, and a new one created. The new customer order is not connected to the business opportunity, which breaks the traceability chain from invoice back to quotation.
Is there any way to manually “connect” the customer order back to a specific business opportunity? I tried setting the Business Opporunity field on the Customer Order to editable and manually changing, but i get an error that Business Opportunity may not be modified. We are considering manually modifying the database table in these instances, and i know that is not recommended.