Hi Team,
Is it possible to invoke IFS Cloud aurena pages from External system. At high level the user will login to external system select a record (customer, address) and click on link to IFS Cloud aurena page to raise a new service request.
Expectation: IFS cloud ‘Create new request’ should open up with prefilled data say customer and address details. The user will then submit the page after adding few more details.
One such example is: /main/ifsapplications/web/assistant/CreateFaultReportAssistant/FaultReportWizardAssistant
See more on this thread:
Are you trying to do this with /main/ifsapplications/web/assistant/Request/NewRequestAssistant?
if so, it does seem to support passing in the Customer ID and Location ID among other things. So if your external app has those, you can try passing it in like this:
/main/ifsapplications/web/assistant/Request/NewRequestAssistant?$action=InitConfig{CustomerIdNew:'REPLACE_WITH_CUSTOMER_ID'}
Check out the full list of available parameters on the code file reqmgt/model/reqmgt/CreateRequestAssistant.fragment
more general info here: https://docs.ifs.com/techdocs/24r2/060_development/022_user_interface/030_aurena_dev/130_aurena_component_reference/100_pages_and_structure/100_page_types/010_assistants/assistant/#setup
Best regards,
Rukmal
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