We would like to have an email with voicemail attachment from our customer hotline be received into IFS and Open a Case.
Not only would this be a good way to track incoming calls from the hotline, but also be a way to gauge response time...etc
Does anyone know of anyone already doing this?
Think of it like a helpdesk situation where the user can email to open a ticket….in this case it would be an email from the phone system opening a case.
Best answer by Manulak
View original