IFS is unusually slow, to the point you can no longer use lobby elements or perform simple query's. For instance the same query/lobby takes less than 5 seconds on Production and on the Satellite its takes up to 5 minutes. The database ran the Query in a couple of milliseconds.
Some further information:
1. No network issues, there server runs on a local network onboard.
2. slowness it experienced everywhere in the APP particularly Active Work Orders and Measurement Registration when loading records greater than 100 lines.
3. I am performing simple query's such as select MCH_CODE, PARAMETER_CODE, TEST_PNT_SEQ from EQUIPMENT_OBJECT_NEW where MCH_CODE like '3111%' and PARAMETER_CODE = 'ALARM'
4. The environment was restarted last Friday however no changes were made
5. This issue was noticed last week
6. There is very low resource usage in the MWS i.e CPU less than 5%
We refreshed the Server yesterday as well as cleared the dictionary cache. Anyone have similar issues or have any solutions?
Many thanks for your time.
Harry
IFS Unusually Slow
+2
+18Hi Harry - Do you have a case open with support so they can investigate the issue?
We had an overall slowness issue when we first started using SentinalOne on our servers - the solution was to configure exclusions in SentielOne. Did you implement any endpoint security recently?
We had an overall slowness issue when we first started using SentinalOne on our servers - the solution was to configure exclusions in SentielOne. Did you implement any endpoint security recently?
Same here. SentinelOne needs exclusions. Otherwise you can not work at all. Additionally you have to restart the machine, in order to make the new settings active.
Hi Alex,
We have updated the exclusions as we are having this issue. When you say the machine has to be restarted, which ones specifically are you referring to?
Hi Alex,
We have updated the exclusions as we are having this issue. When you say the machine has to be restarted, which ones specifically are you referring to?
Hi Richard,
the servers where you created the exclusions for. As far as I remember it was the DB and the MWS Servers which werde restarted at our site.
Some Sentinell settings only work after a restart of the affected machines.
BR,
Alex
Thanks Alex.
We excluded some of the directories, but it seems like something is happening when data is flowing between the MWS and database. Standard report designer reports take up to 5 minutes to load for example. Do you recall what was excluded exactly or was it the entire servers?
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