Question

IFS Unusually Slow

  • 26 July 2023
  • 3 replies
  • 191 views

Badge +2

IFS is unusually slow, to the point you can no longer use lobby elements or perform simple query's. For instance the same query/lobby takes less than 5 seconds on Production and on the Satellite its takes up to 5 minutes. The database ran the Query in a couple of milliseconds.

Some further information:
1. No network issues, there server runs on a local network onboard.

2. slowness it experienced everywhere in the APP particularly Active Work Orders and Measurement Registration when loading records greater than 100 lines.

3. I am performing simple query's such as select MCH_CODE, PARAMETER_CODE, TEST_PNT_SEQ from EQUIPMENT_OBJECT_NEW where MCH_CODE like '3111%' and PARAMETER_CODE = 'ALARM' 

4. The environment was restarted last Friday however no changes were made

5. This issue was noticed last week

6. There is very low resource usage in the MWS i.e CPU less than 5%

We refreshed the Server yesterday as well as cleared the dictionary cache. Anyone have similar issues or have any solutions? 

Many thanks for your time. 

Harry


3 replies

Userlevel 7
Badge +18

Hi Harry - Do you have a case open with support so they can investigate the issue?

Badge +2

We had an overall slowness issue when we first started using SentinalOne on our servers - the solution was to configure exclusions in SentielOne.  Did you implement any endpoint security recently?

Userlevel 1
Badge +5

We had an overall slowness issue when we first started using SentinalOne on our servers - the solution was to configure exclusions in SentielOne.  Did you implement any endpoint security recently?

Same here. SentinelOne needs exclusions. Otherwise you can not work at all. Additionally you have to restart the machine, in order to make the new settings active.

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