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Question

IFS EE crashing on windows 10 with clr.exe

  • February 13, 2020
  • 7 replies
  • 1105 views
M
Do Gooder (Customer)
Forum|alt.badge.img+3

Hi,

 

We had not problem on Windows7. Recently switched to Win 10 1903/1909 and IFS EE crashing randomly without error to enduser. Windows eventviewer shows event 1000 and 1026

Anyone having same issue?

 

Greetings,

Jos

 

1000

Faulting application name: Ifs.Fnd.Explorer.exe, version: 4.80.33.0, time stamp: 0x5465b84a

Faulting module name: clr.dll, version: 4.8.4075.0, time stamp: 0x5dd8a356

Exception code: 0xc000041d

Fault offset: 0x0002137a

Faulting process ID: 0x5a80

Faulting application start time: 0x01d5d06a41a05e40

Faulting application path: \\193.210.165.190\runtime\Ifs.Fnd.Explorer.exe

Faulting module path: C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll

Report ID: f92d931e-2780-486f-9615-09f6c3581c2b

Faulting package full name:

Faulting package-relative application ID:

 

1026

Application: Ifs.Fnd.Explorer.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.Runtime.InteropServices.SEHException

   at System.Reflection.RuntimeAssembly.GetResource(System.Reflection.RuntimeAssembly, System.String, UInt64 ByRef, System.Runtime.CompilerServices.StackCrawlMarkHandle, Boolean)

   at System.Reflection.RuntimeAssembly.GetManifestResourceStream(System.String, System.Threading.StackCrawlMark ByRef, Boolean)

   at System.Reflection.RuntimeAssembly.GetManifestResourceStream(System.Type, System.String, Boolean, System.Threading.StackCrawlMark ByRef)

   at System.Resources.ResourceManager.GetResourceSet(System.Globalization.CultureInfo, Boolean, Boolean)

   at System.ComponentModel.ComponentResourceManager.FillResources(System.Globalization.CultureInfo, System.Resources.ResourceSet ByRef)

   at System.ComponentModel.ComponentResourceManager.FillResources(System.Globalization.CultureInfo, System.Resources.ResourceSet ByRef)

   at System.ComponentModel.ComponentResourceManager.FillResources(System.Globalization.CultureInfo, System.Resources.ResourceSet ByRef)

   at System.ComponentModel.ComponentResourceManager.ApplyResources(System.Object, System.String, System.Globalization.CultureInfo)

   at Ifs.Fnd.FeatureContainer.FeatureErrorControl.InitializeComponent()

   at Ifs.Fnd.FeatureContainer.FeatureErrorControl..ctor()

   at Ifs.Fnd.FeatureContainer.FndFeatureContainer.ShowFeatureErrorControl(Ifs.Fnd.Core.FndUrlAddress, System.Exception)

   at Ifs.Fnd.FeatureContainer.FndFeatureContainer.OnNavigateError(Ifs.Fnd.Core.FndUrlAddress, System.Exception)

   at Ifs.Fnd.FeatureContainer.FndFeatureContainer.NavigateInternal(Ifs.Fnd.Core.FndUrlAddress, Ifs.Fnd.Explorer.Interfaces.FndNavigatorEntry, Boolean, NavigationDirection, Int32, Boolean)

   at Ifs.Fnd.FeatureContainer.FndFeatureContainer.Navigate(Ifs.Fnd.Core.FndUrlAddress, Ifs.Fnd.Explorer.Interfaces.FndNavigatorEntry, FndNavigationOptions)

   at Ifs.Fnd.FeatureContainer.FndFeatureContainer.Navigate(Ifs.Fnd.Explorer.Interfaces.FndNavigatorEntry, FndNavigationOptions)

   at Ifs.Fnd.FeatureContainer.FndFeatureContainer.Navigate(Ifs.Fnd.Explorer.Interfaces.FndNavigatorEntry)

   at Ifs.Fnd.Explorer.UI.NavigationTreeContainer.treeViewNavigator_NodeMouseClick(System.Object, System.Windows.Forms.TreeNodeMouseClickEventArgs)

   at System.Windows.Forms.TreeView.OnNodeMouseClick(System.Windows.Forms.TreeNodeMouseClickEventArgs)

   at System.Windows.Forms.TreeView.WmNotify(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.TreeView.WndProc(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.Control+ControlNativeWindow.OnMessage(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.Control+ControlNativeWindow.WndProc(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)

 

    7 replies

    Himasha Abeywickrama
    Superhero (Customer)
    Forum|alt.badge.img+18

    H @mesjd0061 ,

     

    Could you please tell us the IFS Application version that you’re trying to run?

    https://www.linkedin.com/in/himashaabeywickrama
    M
    Do Gooder (Customer)
    Forum|alt.badge.img+3
    • mesjd0061
    • Author
    • Do Gooder (Customer)
    • 3 replies
    • February 13, 2020

    Hi Himasha,

     

    IFS EE Client version 4.80.33.0

    Server version 5.80.22.1

     

    IFS8 SP2 Apps server running on Windows Server 2012 R2, but no changes made to server-environment.

     

    Greetings,

    Jos

     

    Himasha Abeywickrama
    1 person likes this
    • Himasha Abeywickrama
      Himasha Abeywickrama
    Himasha Abeywickrama
    Superhero (Customer)
    Forum|alt.badge.img+18

    Hi @mesjd0061,

     

    IFS Applications 8 supports only up to Windows 10 version 1607 64-bit (em64t,amd64). Therefore, you will face issues here and there when using the latest Windows versions to run the IFS Client.

     

    Hope this helps!

    https://www.linkedin.com/in/himashaabeywickrama
    Charith Epasinghe
    Superhero (Employee)
    Forum|alt.badge.img+13

    As mentioned by @Himasha Kapugeekiyanage  this possible cause for this issue shoudl be the  End User machines are using de-supported Windows version.

    Just for the information is the IFS EE crashing when doing specific operations? 

    - Charith Epasinghe
    Himasha Abeywickrama
    1 person likes this
    • Himasha Abeywickrama
      Himasha Abeywickrama
    M
    Do Gooder (Customer)
    Forum|alt.badge.img+3
    • mesjd0061
    • Author
    • Do Gooder (Customer)
    • 3 replies
    • February 13, 2020

    Hi Charith,

     

    No specific operations. It can run for 4 hours without problem and then crash 2 times in 1 hour. Some users have up to 10 crashes on 1 day with clr.dll, while others only have it 2 times a month.

     

    Jos

    Himasha Abeywickrama
    1 person likes this
    • Himasha Abeywickrama
      Himasha Abeywickrama
    Himasha Abeywickrama
    Superhero (Customer)
    Forum|alt.badge.img+18

    Hi @mesjd0061,

     

    I’ll attach the Supported Platforms document for Applications 8 for you to refer. 

    1 Attachments
    https://www.linkedin.com/in/himashaabeywickrama
    R
    1 person likes this
    • R
      richardwoods
    Kasun Balasooriya
    Superhero (Employee)
    Forum|alt.badge.img+20

    Hi @mesjd0061 ,

    Have you tried uninstalling any of the old versions of the IEE Client from that machine and opening IEE URL again?  This will install it fresh. 

     

    Thanks,

    Kasun

    Kasun B - https://www.linkedin.com/in/kasunbalasooriya/

    Reply


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