Hi @Tibah_ksa ,

I would recommend youmake sure your email server is configured to allow the IFS Application server to be a mail relay or add a username and password of a valid user to you mail sender setup.

Regards,

William Klotz

Hi William

Thanks for your reply, Could you develop more and if possible if you have guidelines how to do that.

Regards

Saber

Hi,

I don’t see any SMTP errors in your Application Message screenshot, so this may be an issue with background processing of email messages?

Questions:

• Did the email functionality stop working recently? 
• Did you try restarting the Batch Service (under Windows Services) for this particular IFS instance?
• What is your job_queue_processes set to currently?

Hi srikanth

Thanks for your attention, so the issue happened after a server crash ,in fact it is a new setup and probably there is a mistake in the configuration of the smtp server or IFS setup, do you have any guidelines how to setup this e-mail configuration in both smtp server and ifs setup application in order to check where is the mistake

Thanks 

Do you see any Application Messages in Failed status with SMTP error message under Details? I am trying to understand what makes you think there is an issue with the SMTP configuration?

You can open Preview option for a Report and use Email To option to test sending an email. This is a very simple test which can confirm whether your SMTP settings work. Have you tried this?

A far as guidelines are concerned, SMTP settings varies from client to client and IFS requires bare minimum configuration - SMTP Server Name or IP,  Port numbers if not using standard ones, Mailbox User credentials, SSL settings.

file attached