​@paguin what type of access do you need?

Some access that comes to mind

• IFS Buildplace - the customer can add new users using the self service form buildplace mgmt in the support portal
• Access to useplaces (CFG / UAT / PROD) - this is again granted by the customer’s IT team
• access to support.ifs.com - to log issues/bugs on behalf of the customer - this is done by IFS but request should come from the customer

Hello ​@Marcel.Ausan ,

thanks for your reply.

I have access on Build place. on userplace/cfg (on IFS Cloud hosted environment) does customer IT team add partner users or its IFS who adds these users. Also are these users counted in total license count? I guess license count is only for Production environment. Kindly advise 

regads

Pankaj

​@paguin IFS will not do anything in a customer useplace. Each customer must have someone from IT that is able to create a user in the useplaces - CFG | UAT | PROD. When it comes to licensing, I think the users in CFG consume a full license, but I’m not sure about that.

​@Marcel.Ausan ,

thanks  lot for your replies. 

regards

Pankaj