can you try change laptop/desktop resolution and try?

Thanks ​@wahelk , but changing the resolution didn’t help. I adjusted both “resolution” and “text size” options from recommended to different figures back and forth, but it didn’t help. 

Hi ​@Manulak 

Check user profile of affected users and see if users have anything set for User/Windows/Features/dlgAddressEdit node. If some entries are there, delete the whole node and try

Cheers!

Damith

Thanks ​@dsj 

But there’s no entry for the dlgAddressEdit both in personal and base profiles. In fact, the same user can see the window correctly in a different pc, means that the issue is pc-specific.

Therefore I suspected the clickonce deployable files, but removing the entire \AppData\Local\Apps\ didn’t help either. 

Could that be a registry-related issue? 

Since the issue is PC specific, try deleting C:\Users\<userid>\AppData\Local\IsolatedStorage also. I hardly think it’s registry related but you never know :D

ps. If users have Roaming profiles setup,  the location should be C:\Users\<userid>\AppData\Roaming\IsolatedStorage

Cheers!

Damith

​@dsj - I tried removing the AppData\Local\IsolatedStorage, but it didn’t work unfortunately.

In addition, we don’t use roaming profiles too.

That’s weird as I thought the removal of isolatedstorage would definitely work :-\

Update:

The issue was actually with an incorrect decimal symbol in Address Presentations.

The issue seems to be solved when this was corrected (switched from comma to a dot)