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How to connect a new customer with site?

  • June 19, 2023
  • 3 replies
  • 298 views
A
Do Gooder (Employee)
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Hi everyone,

I am in IFS CLOUD and I have created a new customer in my new company TR02, but when I want to create a new customer order it does not appear in my site.

So what can I do to solve this problem-?

 

thanks and best regards,

Best answer by astfarazt

If you’ve already set-up the Invoice/Payment pages, have you validated that you have an address created with appropriate Sales Address Information added within the Address page?

3 replies

I
Sidekick (Partner)
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  • InnAlexaM
  • Sidekick (Partner)
  • 19 replies
  • August 16, 2023

Hi Any Campos,

 

@Any Campos 

did you find a solution for this problem in the meantime ? 

I have the same issue.

 

Thanks,

 

Alex

 

 

A
Hero (Partner)
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  • astfarazt
  • Hero (Partner)
  • 229 replies
  • Answer
  • August 16, 2023

If you’ve already set-up the Invoice/Payment pages, have you validated that you have an address created with appropriate Sales Address Information added within the Address page?

I
Sidekick (Partner)
Forum|alt.badge.img+4
  • InnAlexaM
  • Sidekick (Partner)
  • 19 replies
  • August 17, 2023

Hi Astfarazt,

 

thanks for your quick reply.

You were right, the Customer CRM Infos were missing. After entering all information the customer was found on the site :)

Thanks a lot,

Alex


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