+5Could you please advise on how to add/map a logical printer from the client machine so that it can be recognized by IFS Cloud during report printing?
I have already installed the IFS Aurena Agent and verified the setup according to the IFS documentation, but the client machine still cannot detect the logical printer.
Hi
There is a known problem in 25R1 with not showing physical printer on print dialog box. I assume You want to see local printers in print dialog.
Hi
In IFS Cloud, logical printers are not detected directly from the client machine just by installing the Aurena Agent. They must be explicitly configured and mapped between:
Installing Aurena Agent alone does NOT automatically expose printers to IFS.
IFS only recognizes printers that are:
On client machine:
On client machine:
Also check:
In IFS Cloud:
Inside Logical Printer:
Must match 100% (case-sensitive sometimes)
| Issue | Cause | Fix |
|---|---|---|
| Printer not visible | Not mapped in Logical Printer | Configure mapping |
| No print triggered | Agent not connected | Restart agent |
| Wrong printer name | Name mismatch | Copy exact Windows name |
| Works for some users | Missing user mapping | Assign printer to user |
+26
+5Hi
In IFS Cloud, logical printers are not detected directly from the client machine just by installing the Aurena Agent. They must be explicitly configured and mapped between:
Installing Aurena Agent alone does NOT automatically expose printers to IFS.
IFS only recognizes printers that are:
On client machine:
On client machine:
Also check:
In IFS Cloud:
Inside Logical Printer:
Must match 100% (case-sensitive sometimes)
| Issue | Cause | Fix |
|---|---|---|
| Printer not visible | Not mapped in Logical Printer | Configure mapping |
| No print triggered | Agent not connected | Restart agent |
| Wrong printer name | Name mismatch | Copy exact Windows name |
| Works for some users | Missing user mapping | Assign printer to user |
Hi
+5Hi
There is a known problem in 25R1 with not showing physical printer on print dialog box. I assume You want to see local printers in print dialog.
Hi
Hi
This is a known issue in 25R1 where physical printers may not appear in the Aurena print dialog. Please check that:
Aurena only shows logical printers, not direct Windows printers.
+5Hi
Aurena agent is running as normal.
Could you please show example screen for 2 topic
Hi
Aurena agent is running as normal.
Could you please show example screen for 2 topic
Thanks for confirming — since:
Then configuration looks correct from your side.
To help identify the issue further, could you please share screenshots of the following screens?
Please open IFS Aurena Agent UI and share:
We need to confirm:
Go to:
Solution Manager → Output Channels / Printers
Please include:
Go to:
User → Printer Mapping
We need to verify:
Even if everything looks configured:
can still prevent printers from appearing in dropdown
Issue with Physical Printers Not Listed in Print Dialog (25R1)
Reproduction Steps:
1.Install the Aurena Agent Follow the official IFS documentation to install the Aurena Agent. https://docs.ifs.com/techdocs/25r1/070_remote_deploy/400_installation_options/040_aurena_agent/installation/
2.Verify Aurena Agent Installation After installation, navigate to the 'User Settings' page in Aurena to confirm that the Aurena Agent is correctly installed and running.
3.Execute a Print Job Perform a print action to trigger the print dialog.
4.Check for Physical Printers When the print dialog opens:
5.Observe whether physical printers are listed.
In 24R2, all physical printers are displayed correctly in the dialog.
In 25R1 Track, physical printers are not listed in the print dialog.
IFS Cloud 25 R1
Core Bug
IFS Fixed Verion
25.1.5 - 25R1 SU5
+26I believe in some of these replies, the term Aurena Agent was used where Print Agent should have been used. There is nothing related to local/logical printer setup in the Aurena Agent.
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