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Question

Event PDF_REPORT_CREATED to send emails to suppliers

  • November 13, 2025
  • 0 replies
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  • Hero (Customer)
  • 146 replies

Hello.

We have an event to send emails with a PDF as attached file, the event action is defined like this :

Event Id : PDF_REPORT_CREATED

Event action type : E-Mail

Conditions : PDF_PARAMETER_2 = UNIFORM_PAYMENT_ADVICE_REP

Mail sender = MAIL_SENDER1

By trying to use this event, sometimes, the email is sent but not all the time.

Yesterday by doing new tests, we have noticed that some of our suppliers didn’t have any address tagged as a pay address, by fixing this, that worked.

How can I know the exact conditions to make the email sending works?

So far, we think we need to complete these conditions :

  1. define an address as a pay type
  2. Adding a communication method as email type with an email as value
  3. In the payment tab, payment advice = at create order
  4. In the payment tab, select a communication method as email type and set the output media as email
  5. In the payment tab, disable the use default payment method for installments (as we have no rule id)

 

IFS CLOUD 24R2

Thanks

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