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Hello IFS Community,

In our IFS 24R2 environment, the E-mail functionality has stopped working. Previously, it would create a background job called Archive_API.Create_And_Print_Report__.

For example, in the screenshot below, the job was generated from a customer order by selecting Share → E-Mail Order Confirmation.

Has anyone else experienced this issue?
Do you know of any solution?

Additionally:

  • Is there any place where I can check if a background job was forcibly stopped or disabled?

  • I am aware of the Background Jobs window where active jobs are displayed, but I am looking for a location where disabled or blocked jobs are listed.

  • Could this be related to a system parameter that controls this functionality?

Any guidance or suggestions would be greatly appreciated. We are in IFS24 R2

 

 

Hi ​@ZTC ZTC JGOTA ,

The standard Background Jobs window only shows active jobs. However, you can do the followings:

  1. Query the PRINT_JOB_TAB and REPORT_APPLICATION_MESSAGE_TAB directly in the database to inspect job statuses.
  2. Use the Report Archive to trace job history and status transitions.

Consider raising a support case with IFS if the issue persists.

Hello ​@ashen_malaka_ranasinghe 

 

Thanks for your comment. Yes, I’ve already opened an IFS ticket - CS0444250. I just wanted to check if anyone else has experienced this issue before and possibly found a solution.

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