+14
Our customer wants to have a CTI (Computer Telephony Integration) with IFS Applications 10.
I am aware, that we had something like that as a specific customization in older versions. But is there something like that for IFS 10?
Kind regards,
Tobias
Best answer by Technical Toby
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+15
Hi
We had CTI integration of legacy IFS tracks under CRM within the sales and marketing client.
CTI functionality was integrated to S&M core application. CTI had been included in core release as a part of S&M setup in IFS App75 and App8
Apart from core S&M, there were some CTI integration modifications also available in APP9 , Eg G1693286
As you are an IFS employee , please reach to the contact persons in below APP10 LCS cases
which has requests for CTI integration.
G2272911
G2089629
Hope this information help you.
Regards
Manoj
+14
Hi
Thanks for the cases. But the one is for FSM and the other one is yet to be handled ^^
I will see what I can do here.
Kind regards,
Tobias
+6
Hi
have you found a solution? Is there also information about CTI connections in relation to Cloud 21R1/21R2
BR
Nadim
+14
Hi
I have not seen any progress in the IFS Case mentioned earlier.
But from my point of view, it has to be created via customization as we do not offer any default interface by now.
Kind regards,
Tobias
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