+2Hello,
We have been experiencing some issues where a Sales Charge Type which we no longer use has been being selected as the charge type on several Customer Orders. It is causing issues with how charges are getting processed on these orders. So we would like to know what our options are for deactivating, hiding, or deleting this particular Sales Charge Type, either on the Sales Charge Type screen itself, or on the Customer Order. Can someone point me in the right direction?
Thank you,
Unfortunately I don’t think there’s a way to disable a Charge Type out of the box, it doesn’t have the typical “Active/Hidden/Blocked” statuses some other bits of basic data have.
It’d be fairly trivial to configure with something like a PL/SQL Event Action though, where you can simply error out on Insert of a Customer Order Charge line using that particular Sales Charge Type, which would prevent your users mistakenly selecting it.
If you want to make it hidden/disappear from the LOV for the different charge types though, then that’s also fairly trivial to do, but would likely require a customization and Studio Developer, I don’t think you can achieve that purely in the configuration layer :)
+20Hi
You can use LoV filter option available in Page Designer where you can put condition to allow desired Sales Charge Type only.
Please refer to the screenshot below.
Regards
Abdul Rehman
Oh that’s right Abdul good spot, I had forgotten this existed, or rather I didn’t realize this was a Cloud question and not apps 10!
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