@Adam Mazurczak ,

did you check the permission for this customer ? They seems having incorrect permission for them.

go to the user and check for the permission and grant them the correct permission.  may be as a test you can grant the same permission set as yours and check;

Kind Regards!

Niyomal. 

Hi @NiyomalN ,

Thanks for reply.

I’m not sure if it is the permission issue.

I guess I should provide you more details.
I prepared the first version of the report and this one works OK (for me and the customer).
Next I prepared the second version where the only difference is default value for one parameter.
So, the first version works correctly both for me and the customer, but the second version works correctly for me, while the customer receives an empty report.
BR,
Adam

was it a company ID that you defaulted  ? In that case check whether user has the access to that company in “user company”. Compare your user with customer’s user and see.

No, it was’t company. In both versions of the report, the company is the same.

@Adam Mazurczak  What is the display item you are suing for this parameter ? and the information source ?

The Information Source is Cash Flow Forecast ID and the display item is FACT_CASH_FLOW_FORECAST.CASH_FLOW_TYPE_DESC

Hi @NiyomalN ,

do you know if the problem can be related to the default language for the user?

@Adam Mazurczak Since you are using the Description as a filter  default language can be a problem.  can you change the language and see? or change the filter to use the ID instead of DESC

Hi @NiyomalN 

Analyzing the issue regarding an empty report, I removed all filters from the report and left only the filter for the company. 
The filter looks like this:
DIM_COMPANY.CODE IN &Company
The filter is set up using a parameter Company with the default value: 8031,8111,8114,8115. 
The report appears empty, but when I change the filter to:
DIM_COMPANY.CODE IN '8031','8111','8114','8115'
with fixed values, the report shows data. 
Have you ever encountered such an issue?

BR,

Adam

Adam, I’m not an expert, but it sounds like you are experiencing an issue we just experienced. I’m in Finance, and created cost center expense reports for our supervisors. Our IT supervisor was the test subject, and he could not run the report with data, but I could.

We found the page in IFS called “Information Source Full Access Overview”. We added the Info source ID “GL Balance” to the IT supervisors ID, and he could suddenly have data.

Hopefully this helps. (Side note if allowed, we’re now discovering he has no data in the drill down function, trying to find that setting currently)