Have You reinstalled IFS Aurena Agent?

Hello, experiencing the same issue with upgrade from 24R1 to 25R1. In Aurena log I can see it performs the EnumeratePrinters command and returns a list of locally installed printers. But the print dialog does not list them.

Hi,

We also have the same issue. were you guys able to fix it?

 

Hi,

No, IFS had sent to R1. We are waiting for a reply. I will keep you posted.

Kind regards,

Anne-Sophie

Hi ​@OREamackenzie 

May I ask You for ticket number?

Hi,

I am not sure about sharing the case number if we put business information but I have received an update yesterday : 

The R&D team has acknowledged this issue as a potential core product defect and has already started investigating a fix.
We will keep you informed and share further updates as soon as they become available.

Regards,

Anne-Sophie

Hi

I do not have access to the ticket. I am only interested in its number to note it on my own ticket. Do not worry.

Hi,

Ok it is : CS0419100.

Kind regards,

Anne-Sophie

Hi ​@OREamackenzie,
thanks for the updated info. As this is quite critical issue could you please ask IFS Support when the correction will be available? I hope we’ll not have to wait until next Service Update. We’re stuck in installing 25R1.

Probably it would be fine IFS Support would inform publicly themselves.
It's not ideal when customers and partners have to share information in this way.

Hi,

Ok will do. We are wondering the same thing about the service update. This is the last information I have received :

The R&D team has acknowledged this issue as a potential core product defect and has already started investigating a fix.We will keep you informed and share further updates as soon as they become available.

Kind Regards,

Anne-Sophie

What is the priority of Your ticket ​@OREamackenzie ?

It is 3, I have asked to move it to 2.

If You/we expected this in  an upcoming update it should be priority 2. Please mention on Your ticket about our community post.

Hi,

Yes I have done all of that.

Please see latest answer : 

Regarding your request to escalate the case to Priority 2: to proceed with a priority increase, please refer to the IFS Knowledge Base Article KB0049054 which outlines the process in detail:
KB0049054 – https://support.ifs.com/csm?id=kb_article_view&sysparm_article=KB0049054

Please note that, in order to raise the priority, you will need to provide a clear business justification explaining how this issue impacts your daily business operations.

Regarding your question on service updates: according to the IFS Cloud Support Process, issues classified as Severity 3 or 4 are normally not fixed in the reported version, as they cannot be included in a Service Update. Such fixes are typically delivered through a major release update. However we will communicate your concern to R&D and do our best to help ensure a timely resolution.

I have done all the steps.

Have you all reported the issue as well. The more cases we have the better.

Thanks and Regards,

Anne-Sophie

​@OREamackenzie 

Hi Anne-Sophie,

I have reported too. And got a similar response from IFS.

We haven’t but I think if it worked on previous releases it should be priority 2.

It is now on Priority 2 but I do think that the more cases we have the better.

Kind Regards,

Anne-Sophie

Hi,

Latest information I have received :

We received a workaround from the IFS Product Development team. As a workaround , you can download the PDF file and print it directly to a physical printer using a PDF viewer application.

Kind Regards,

Anne-Sophie

I wouldn't have thought of that.

… and do it the same for every houndreds printount Tragedy...

Hi,

we reported the same issue in CS0426922 

The workaround IFS suggested to you is hopefully just a bad joke…
 

Regards,

Andy

which version of 25R1 you applied?

BR,

Wasana

25R1U3