Hi,
This is about the way we use this community portal.
I would like to filter answered questions, to review only open topics - and could not find a way to do it.
Is there any way?
What do you think - if it is not possible now - would it be useful?
Best answer by KristenGastaldo
View original
+31
Hi
I would like to filter answered questions, to review only open topics
Not sure if I understood the question correctly. But if you want to view open topics, you can select unanswered questions from the menu:
If you were looking for something else, please elaborate.
Hi, Charith,
Thank you for your guidance.
Yes, I think I am looking for something similar. Unanswered questions menu option works quite well, but it is missing context - when reviewing questions in e.g. Financials area, I would like to see only unanswered questions in this area, not in all areas.
+31
Hi
I don’t think we can filter by product type. Only these options seem to be available.
Like you’ve mentioned, it would be a good feature to have. Let me tag
+18
Hey
1 - Use the Unanswered Link in the Navigation
2 - Use the Help Others Tab
but neither of these let you sort by product area. And they include all topics that do not have a “best answer” but may very well be answered, or at least responded to.
I’ve tried to set up a workaround to get topics that need a reply/answer by adding a “zero” tag. You can see the full list here. This opens in the search page, so you can filter by category (assets, finance, etc) and/or use the tags to try to narrow down the product (apps10, etc):
*Just for info - I add and remove that zero tag manually, so the list can sometimes have a couple that have an answer, as I have yet to wake up and remove the tag ;)
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