Hi, 

The tool I would suggest is mixed payments. 

The process would be easy, enter a 0 payment (enter customer payment - pay mount is 0) then match this with one or more invoices, set the payment amount i pay currency = 0 and use a write off code to represent the reason why the write off.  If your typical customer payment is vis a check, then for a 0 payment do not enter doc series (CUCHECK for example) or doc number. A 0 check does not exist and IFS does not allow a 0 check, but we do allow 0 payments. 

Ideally I would recommend a different bank account such as the netting bank account when these write offs are done outside the traditional AR flow. For example assume we need to clean up AR and do various write offs. 

Assuming the write off was done during normal AR / cash application flow, then I would recommend the normal cash account. 

Hope this helps, 

If needed I can send a print screen, just can’t do it now. 

Best regards, 

Thomas

Hi, 

Something like the below in mixed payment. - Note - like any other write off the write off code must be previously defined and the user must have access to the write off code / write off amount.