Hi
How do we write off Customer balances in IFS cloud. In Apps 10 this can be done on customer offset window, however this functionality is missing in cloud.
The manual customer offset option (Customer offset proposal) doesn't have this option either.
Regards,
Praveen
Hello
You can use mixed payment with NET AP/AR cash account to write-off customer balances.
Hi
Thank you for the reply. Yes, we can but customer doesn't want to use cash book for write-off. They also do bulk writes off for ± 4000 customer invoice balances so customer offset window could have been best and we already had this functionality in Apps 10.
Regards,
Praveen
There is the function Customer Offset Proposal. Create a new Proposal with a allowed Difference and choose match single debit item … or Write off single items. Depending on what you want to write off.
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