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Question

Unable to Post an ACH payment

  • October 16, 2025
  • 1 reply
  • 19 views
S
Do Gooder (Customer)
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I have an ACH payment that originally had a discount.  The file was sent to the bank, but the file that went to the bank stated to pay the entire amount (This is a separate issue).

However, the payment for the full amount has not cleared the bank and we are getting error messages “Uncorrect Key!” when attempting to match the payment to the batch.  I’ve deleted the batch from Supplier Payment Orders, cancelled and created the invoice at the request of our IFS team.

The issue now is I need to recreate a payment order, BUT if I do, it will send the file to the bank again, and I don’t want to pay this again.  How can I make this file a payment order so that the ACH payment can be cleared?

 

Incidentally we are in NOT in IFS cloud at this time.  We are using IFSAPP10.

 

Thanks,

Scott

1 reply

Eranda
Hero (Partner)
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  • Eranda
  • Hero (Partner)
  • 217 replies
  • October 22, 2025

​@scott.medeiros If you want to load a payment order without creating a file, the best option is to use the format like “Empty”. When you create the payment order using the payment format EMPTY, there won’t be any file created. You have to ask authorized IFS admin to enable the payment format “EMPTY” and connect it to your supplier as a “Payment Method”. You should not set it as a default payment method of the supplier. This is kind of a workaround for your solution. But, it is worth someone investigate the reason for the error you mentioned. 

Kind Regards, Eranda


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