I have an ACH payment that originally had a discount.  The file was sent to the bank, but the file that went to the bank stated to pay the entire amount (This is a separate issue).

However, the payment for the full amount has not cleared the bank and we are getting error messages “Uncorrect Key!” when attempting to match the payment to the batch.  I’ve deleted the batch from Supplier Payment Orders, cancelled and created the invoice at the request of our IFS team.

The issue now is I need to recreate a payment order, BUT if I do, it will send the file to the bank again, and I don’t want to pay this again.  How can I make this file a payment order so that the ACH payment can be cleared?

Incidentally we are in NOT in IFS cloud at this time.  We are using IFSAPP10.

Thanks,

Scott