Hi,
Is it possible to un-allocate a customer receipt in IFS?
A customer has settled several invoices for the same value and we have cleared an invoice that they haven’t paid, and have one outstanding that they have settled. To make sure the account is accurate we want to un-allocate the payment and match it to the correct invoices.
Thanks
Chris
Yes, it is possible.
You should perform partial rollback of customer payment (depending on the way you have booked receipt - by customer payment or mixed payment, actual option to use is different) and then allocate parked payment to proper invoice - using customer offset function.
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