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Rollback customer payment in different period

  • 2 November 2023
  • 3 replies
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R
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Hi, 

I have a user with a customer payment that was made in September.

The user that wants to rollback the payment in October. 

I don’t know if this is by design or a bug. 

But since period 9 is closed we can’t post it there. 

But the application won’t allow us to post in period 10 either (“It’s not allowed to change voucher date when rollbacking the payment if the original period is open for user group”) and refers to period 9 as open even tho it’s closed. 

Any idea about this? 

 

 

 

 

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Best answer by gumabs 2 November 2023, 11:37

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G
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Hello @ROXTOBBRI 

I believe this is an application bug. This is possible to do in IFS10. See screen shot below. I rollbacked a transaction from February with today’s voucher date.

What is your version of cloud?

 

https://superp.solutions/
R
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Userlevel 4
Badge +6

Hello @ROXTOBBRI 

I believe this is an application bug. This is possible to do in IFS10. See screen shot below. I rollbacked a transaction from February with today’s voucher date.

What is your version of cloud?

 

Yes, I tried in APPS10 IEE and it works. 

We currently work in Auerna but is in the progress of upgrading to Cloud. 

G
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Userlevel 6
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@ROXTOBBRI at the moment I am using 22R2 and I have the same error. You can follow fixed issues in document for 23R1. 

 

IFS Cloud 23R1 - Fixes for Customer Reported Issues & Release Certifications | IFS Community

 

Hope this helps

https://superp.solutions/

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