Hi
We are facing a problem when RMA without an order connection. The Inventory part is Cost pr Lot Batch and Zero cost not allowed. There has never been any transaction on the part before. (Migrated from the old system)
When receiving the goods on the RMA line, we have an error that Zero cost is not allowed for the part.
My expectation was, the the cost would be fetched from the estimated cost on the Inventory part.
How can we solve this, in order to return these parts?
Regards
Brian
Hello, have you found any way how to process the cases with missing costs? We face the similar issue now. Our customer has a IFS Cloud version at the moment and needs to proceed the returns related to the CO in old IFS9 version. The Order-less RMA was a logic way in our opinion, but it’s not working as expected.
Thank you a lot for any update,
Regards Petra
Hi Petra
Unfortunately not. We did allow Zero Cost in these cases.
Regards Brian
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.