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RMA line tax issue

  • 12 May 2021
  • 2 replies
  • 132 views
jeff.nattermann
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Userlevel 3
Badge +6

Hello, We are having an issue with the tax calculation on an RMA not returning as expected. (Example below for specifics.)

Our question is, Why is the tax calculating the total tax amount for quantity 2 from the order on each line of the RMA? Has anyone else run across this?

 

Example:

Customer Order

  • Quantity: 2
    • Total Net Amount: 1485.12 (742.56 ea)
    • Total Tax amount: 137.37

RMA

  • Line 1
    • Price: 742.56
    • Tax: 137.37
  • Line 2
    • Price: 742.56
    • Tax: 137.37
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Best answer by Sugandi Nadeeshika 12 May 2021, 17:34

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2 replies

S
Rank
Userlevel 6
Badge +10

Hi Jeffrey,

Are you using the APP10? 

Because in APP10 a similar issue has been reported and corrected via Bug ID 155624 (Solution ID 285004). You may check on this and raise a case with IFS Support to get this bug or to investigate this further.

Best Regards

Sugandi

X
Rank
Userlevel 7
Badge +20

Hi @jeff.nattermann

Are you using an external tax systems such as Vertex or Avalara? if that is the case case, I believe above bug fix solve the reported issue. In case you are not using such external systems,  calculation mentioned is incorrect and you should report a case to IFS Support for further investigation.

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