Dear All,
IFS version: IFS Cloud.
I have an issue with Supplier payment. The payment has been done to the supplier and it is been reconciled with Bank statement. The invoice stands Paid Posted. After about 10 days the bank informs us that the supplier payment has been failed due to their bank account closure. Upon reaching out to the supplier we were advised to pay to a different bank accuount.
Now I would like to know the process of cancelling the previous payment so that my invoices status would put back to Posted Auth and repay the supplier to correct bank account. We have corrected the bank details at suppier level, now we want to proceed with repayment. Appreciate your valuble time and suggestion.
Kindly note that the payment order has multiple supplier payments, we do not want to cancel the entire payment order in Mixed payment.