Hi Christy,

See whether there is any involvement of WHT in your transaction.

Best Regards

Eranda

Eranda-

The transactions attached to WHT went through.  This one was a fixed asset purchase.  Do you believe that it will be an issue if they use WHT in the future?

Thank you!

Hi Christy,

It is hard to give an exact reason for the error without performing a technical investigation. But, with the experience I know, the similar error is occurred for WHT transactions in some of the payment windows. When I was at IFS R&D, we delivered several patches to fix this problem. Anyway, if you get this error again, you can inform your customer to report this to IFS global support as a standard error in the application. 

Best Regards

Eranda 

Eranda -

You are always so helpful.  Thank you for the error insight.  I found it odd that deleting one transaction (I randomly selected it), let the payment process.

Best-

Christy