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Question

Payment Advice PDF blank

  • February 20, 2025
  • 4 replies
  • 119 views
W
Do Gooder (Customer)

Hello,

We have an issue, when a supplier payment proposal contains 15 invoices for differents suppliers and the payment Advice email with attached PDF have been sent for each supplier, there is one supplier that has received the email with a PDF blank (the payment advice info not showing).

We did some verifications and did not find anything unusual for this supplier. When we tried the ‘Show Document’ from Report Archive we have this error message:

 

When we tried to preview the xml (for the same Payment Advice) via report designer, the report PDF has been generated correctly for this supplier with all payment advice info.

Please see below the PDF Blank that supplier received:

 

Thank you,

Wafaa

Savinda.Tennakoon

4 replies

L
Sidekick (Customer)
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  • leadingzeros
  • Sidekick (Customer)
  • February 21, 2025

What version are you on? We observed this on a regular basis until we reached 24R1 SU4. We had a case open with IFS and they had a challenging time helping us resolve this one or indicating when we could expect a resolution. 
 

I believe we had to resend out each one separately when this happened. It was either through order report or screenshots of the invoices that were included in the payment.

W
Do Gooder (Customer)
  • Wafaa
  • Author
  • February 21, 2025

Hi, 

Our IFS version is 24R1 SU5!

Thank you,

Wafaa

L
Sidekick (Customer)
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  • leadingzeros
  • Sidekick (Customer)
  • February 24, 2025

We saw it in 23R2 and stopped seeing it when we went to 24R1SU4. I couldn’t pull up the knowledge base article, but there was a knowledge base article that prompted us to open a ticket. The knowledge base article suggested that it was fixed in a release we were on. We wanted to raise awareness that we were still seeing it. 

 

Unfortunately, we did not get to a true root cause of the issue. We closed the case after our update to 24R1SU4 and we stopped seeing it. 

 

I would open a case.

E
Hero (Customer)
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  • Edwards
  • Hero (Customer)
  • November 25, 2025

Hello.

Was there any resolution or more information anyone has around this? We were initially on IFS Cloud version 24R1 SU2 and were experiencing these blank PDFs being sent to suppliers. I created a custom event to pre-validate the payment advice PDFs prior to sending them to suppliers based on a size threshold (we found that any PDF below a certain file size didn’t generate properly, so we block it and then manually resend).

 

We just went to 24R1 SU12 with the hopes this would be resolved, but that doesn’t appear to be the case. In fact it seems there are other issues now, like complete print manager errors, or the report attribute values not being set with the supplier number(in which case we have it set to email the person that triggered the email in the first place). I assume it has to do with the volume of pdfs generated, as this occurs only every now and then when 30+ payment advices are sent at a time

 

With these new errors starting to occur I will be opening a case with IFS now to get to the bottom of this because adding on hacks to mitigate this is getting old, but any info for ways others have solved this would be great

 

Thanks,

LEdwards

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