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Hello,

We have an issue, when a supplier payment proposal contains 15 invoices for differents suppliers and the payment Advice email with attached PDF have been sent for each supplier, there is one supplier that has received the email with a PDF blank (the payment advice info not showing).

We did some verifications and did not find anything unusual for this supplier. When we tried the ‘Show Document’ from Report Archive we have this error message:

 

When we tried to preview the xml (for the same Payment Advice) via report designer, the report PDF has been generated correctly for this supplier with all payment advice info.

Please see below the PDF Blank that supplier received:

 

Thank you,

Wafaa

What version are you on? We observed this on a regular basis until we reached 24R1 SU4. We had a case open with IFS and they had a challenging time helping us resolve this one or indicating when we could expect a resolution. 
 

I believe we had to resend out each one separately when this happened. It was either through order report or screenshots of the invoices that were included in the payment.

Hi, 

Our IFS version is 24R1 SU5!

Thank you,

Wafaa

We saw it in 23R2 and stopped seeing it when we went to 24R1SU4. I couldn’t pull up the knowledge base article, but there was a knowledge base article that prompted us to open a ticket. The knowledge base article suggested that it was fixed in a release we were on. We wanted to raise awareness that we were still seeing it. 

 

Unfortunately, we did not get to a true root cause of the issue. We closed the case after our update to 24R1SU4 and we stopped seeing it. 

 

I would open a case.

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