Question

Output File Directories

  • 5 May 2023
  • 5 replies
  • 232 views
A
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Hi

Can the community help with the below error message?

We have an output path defined for our EFT upload file process the file being created when using the RMB to Create Payment Order.

This was originally setup for one company and we have no issues with the process/output.

We are now required to send EFT payments out of a new company and are using the same Payment Methods per Institute (Output File Directory Output File Directory History) setup as the original company.

However when we go to Create Payment Order this message appears indicating that the Output File Directories should be verified.

 

Where should this verification take place in order to allow the creation of the Payment Order and upload file?

Any information would be much appreciated.

Thanks

AlanS

5 replies

cperdue
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Have you check the file extension:

 

 

Best- Christy
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Hi Christy

Thanks for responding, appreciate it.

We’re on Apps10 Update12.

The file extension is.dat same as is used in the first company setup.

 

Thanks

Alan

 

Link
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Userlevel 7
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Hi @AlanS 

the payment order is an xml file, right?

If yes, you need to change the path in ifs connect.

Kind regards
cperdue
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Userlevel 6
Badge +14

Have you checked the file extension in the output file as well as the file separator?

 

Best- Christy
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Hi 

Thank you both for your thought/contributions to my question, much appreciated!

The issue for us turned out to be a permissions issue within Active Directory.

Our Accounts Payable users seemingly have to be setup in an AD group/folder which when they are included grants them rights to access the Output File Directories specified in IFS.

If  a user tries to Create a Payment Order (and is not a member of the AD AP group) then the fie creation will fail and the Information Message is displayed.

Thanks

Alan 

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