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Hello All,

 

We want to Create a Credit invoice for a Customer invoice.

We do that via the RMB option Create Credit invoice.

The background job that was created gave the following message:
ORA-20111: CustomerOrder.NOTEXIST2: The Customer Order object does not exist.

When I looked for the customer order I found-out that it's gone.

When I spoke to customer they told me that they had done a clean-up action for customer orders.

Due to that action several Customer order are removed from the system.

 

How can you create a Credit Invoice in this case?

 

Kind Regards

Raymond

You can create an instant invoice or create a new customer order with a no-part order line to replicate the original order.

Hello Christy,


With the solution you provided, I think I will make another invoice and then credit it.

It is precisely about me crediting the invoice from which the corresponding order has been removed.

I don't think that's happening with the surgestie you're doing now.

Or am I seeing that wrong?

I would create a negative value invoice.   If you create a debit and then a credit, it will leave the debit invoice (AR balance) on the system unless you offset with the credit.   This will put you back to where you are currently (a net of zero).

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