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Question

Issue with Customer Invoice

  • January 3, 2025
  • 1 reply
  • 53 views

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The Customer Order was created:

Using the „Quick Order Flow Handling” window, was made:

  • Release,
  • Reserve,
  • create pick list,
  • reporte picking of pick lists,
  • delivere,
  • create invoice.

The Customer Order has „Invoiced/Closed” status:

The „Customer Invoice” has „Preliminary” status:

Then The RMA was created:

 

When we want to cancel the Customer Invoice:

We get an error message:

Is there a way to cancel the preliminary invoice when the RMA already exists?

It isn’t possible to posted the invoice and make correct, because the order was created with wrong customer.

1 reply

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  • Superhero (Employee)
  • 420 replies
  • January 3, 2025

Hi ​@MariuszKon ,

Error raised is due to a validation in the system, as RMA line has a connection to the Debit invoice created (see field ‘Debit/Corr Inv’ in RMA line). So then, you need first to remove the RMA in order to cancel the preliminary invoice.

Regards,

Pilar