We are facing the same issue on 23R2: Neither the Collective Invoice nor the Shipment Invoice functionality working if there is any Advance Invoice processed for the orders. Logging a case with IFS Support.

Hi @nilanjanbabu 

Thank you for your feedback and we hope it will be improved.

Hi,

We are facing the same issue and Logging a case with IFS Support too. 

Regards,

Virginie

We are also facing same issue, system does not allow to create Shipment Invoice when Advance is available in Customer Order. However, we can invoice through “Create Customer Invoice” scren but in that case we loose the connection of shipment id and Invoice no. I think IFS should change the logic accordingly and provide the solution for “Create Shipment Invoice” also.

Hi 

I would like to know the case number please, it’s very important and urgent for us

BR 

Christèle

The case number is CS0221637. 

​@nilanjanbabu can you please help us by giving us the IFS reply ? we can’t seem to find the case with the reference you gave and we face the same issue.

Thanks a lot for your help

Hi, 

Sorry, I don’t see how this is possible.  Advance invoices are “special” in that upon cash app (payment) we move the payment to a payment on account. 

The big problem in that is “if” this was on a collective invoice, grouping other invoices and a partial pay, that partial pay is not /could not allocate back to the appropriate AD activity We do cash app at the invoice level, not at the detail level. When you combine multipole flavors of things on a single collective invoice, it would be “as is” highly difficult to get the appropriate payment amount applied back to the advance invoice related concept.  Singificant development would be required.  The reality of short pay, write off and other would make that highly difficult.  

If Cash app was at a detail level, paying invoice lines, rather than paying an invoice, I could see that as a good possibility.  “AS IS” the AD invoice process must be separate.  

Best regards, 

Thomas

​@Thomas Peterson  thank you for the reply, indeed i see the point. An idea would be to just allow the creation of the customer collective invoice without doing the automatic matching to the CUPIA created after the payment of the invoice, and to leave it to the user to do it manually.

Best regards,

Zineb