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Hi,

We have an employee who previously left the company and was listed as an invoice posting authoriser. The employee has since returned and is now required to authorise invoices for the same company. However, he has been assigned a new employee ID and person ID, although he is using the same user ID as before.

We have configured the appropriate "Valid From" and "Valid To" dates, but when the user attempts to authorise an invoice, the following error appears:

The screenshot below shows the employee listed on the Invoice Posting Authoriser screen. As you can see, the same user ID is being used, but the authoriser ID is different due to the new employee and person IDs assigned upon rehire.

I'm unable to delete the old authoriser record (2165) as it is linked to existing objects, which is why we’ve set a "Valid Until" date on that entry.

In our test environment, I was able to change the user ID on the old record (authoriser ID 2165) to IFSAPP—as this field cannot be left blank—which then allowed the current user (authoriser ID 7161) to successfully authorise the invoice.

My question is: is there an alternative way to resolve this issue without modifying the old authoriser record?

If not, and changing the user ID on the old record is the only viable solution, could you confirm whether updating the user ID (e.g., to IFSAPP) would have any unintended impact on historical data, audit trails, or linked transactions?

Thank you.

Hi,

 

Try making the New Authorizer ID as Superior Authorizer to the Old ID. May be it can work

 

Thank You

 

If above doesn’t work also flag as Super Access if role is Authorizer.  Do they have a MAX amount limit? I don’t see an amount listed in your screen shot which would mean they have unlimited.

Hi Ramessh,

Thank you for looking into this.

We’ve tried setting the new Authorizer ID as the Superior Authorizer, but unfortunately, he is still encountering an error message.

Please let us know if there's anything else we should check or adjust.

​@mlcscottonn flag the invoice posting authorizer as “super access” 

​@Rcoubrou The issue with setting the authorizer as having super access is as follows:

  • We use approval rules, so no limit can be configured.

  • Super access grants finance-level permissions, including the ability to amend invoices, which we want to avoid.

Let me know if there’s another way we can achieve the desired outcome without elevating access.

Thank you.

 

Try removing valid until date from old Authorizer ID.

We have managed to solve the issue by changing the userid to a dummy id.

Thanks for your help.

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