Is there a way to create a credit /correction invoice for an instant invoice with credit amount.
It is not allowed through the instant invoice window .
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Thanks
Is there a way to create a credit /correction invoice for an instant invoice with credit amount.
It is not allowed through the instant invoice window .
Thanks
Best answer by Thomas Peterson
Log a ticket with support. It looks like - your starting point is a negative invoice. That was processed. Then it looks like you're trying to credit the credit. That should be OK. however, it looks like logic is trying to create the credit with a negative price and negative quantity. That’s not allowed.
If the invoice was positive, I would expect that the credit would work. Credit a credit does not appear to be working. Log a ticket with support.
If you need to fix AR, create another II (not from the create credit).
Best regards,
Thomas
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