Instant invoice 9701765 has merged with two instant invoices as per customer and in paid posted status .Putting that aside we are now left with one invoice carrying values of both invoices.(1250 and 3540)The problem is that only one voucher line created for the first line and there is no voucher line for the second line with the value 3540
Value of £3540 is missing from the voucher .In database the line is unposted. The missing line which is also paid posted .It is included in bank rec as well.(It has been offset with another instant invoice(9701867) with a credit value of 3540which is the value for the missing line. Both lines in the instant invoice 1250 (customer payment)and 3540 are paid (offset)Hence the issue is that the correct the missing gl value we may need to do a data repair .Data repair would be risky.
As a workaround we tried rollback the offset (3540)and this would turn invoice 9701765 -partly paid posted and 9701867 - posted auth .
Then enter a fresh invoice for the value of 3540 .Nevertheless we cannot do a credit invoice on 9701867,since it has a negative amount. Hence We are thinking what would be the best way to handle this matter .
Your kind advices are appreciated .