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We have a user that is complaining of long load time for the invoice preview in the Instant Authorization screen. We have updated her PDF reader, we have also cleared her local .dll cache to see if it would help - it did not. 

We don’t have other users reporting, I’m wondering if there is another local file cache that could be filling up (perhaps where the temp documents are stored?)?

Any help or feedback is greatly appreciated!

Hi,

I hope you have followed the below steps:

  1. Exist all IFS application instances (also any other .NET click once applications started)
  2. Open the Command Prompt as Administrator and run the below command.

rundll32 dfshim CleanOnlineAppCache

This will take few minutes to complete. Once completed, try starting the IFS application again.

Thank you. That did help 

I also cleared her local check-out path cache (from Document Management > Basic Data > User Settings) just in case.

Hi,

Thank you for letting me know.

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