Hi,
We setup a new customer. I've checked and to me the customer and tax code set up is all correct
Although they have been set up with S1 Tax code, correct price including tax hasn't been pulled through properly while creating customer agreement.
The problem is Tax code which should "add" 10% to the total price seems not to be applied properly to the particular account although setup has been done.
"Price" and "Price incl. Tax" should be different (+10%), but for some reason they remain the same when I try to set up the Pricing Agreement
It can be because of baseline price, that is 0.00 over sales part base price. But I can see that all customers have actually 0.00e Price, but for them Tax code worked fine. Base Price is 0, but Price including Tax is 10% higher that Sales Price.
Request your suggestions, what can be the issue and how to resolve it.