Hi,

I have a question regarding our periodic settlement process that I’m struggling to solve. Note that we are  using IFS apps 10.

In Month A, we record sales on several part numbers, and a periodic settlement is created and invoiced for that month.

In Month B, however, the customer returns some items purchased in Month A. When running the periodic settlement for Month B, the rebate transactions generated by the RMA are not included in the settlement.

We contacted IFS, and they explained that if the net amount of a part number is negative, it won’t be included in the settlement. However, this still leaves the question: how should we handle this situation?

Is there a way to manually include rebate transactions?