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I am currently testing customer Rebate Agreements for a client (in IFS release 23.1.13)

 

I could create/activate a rebate customer agreement, including data for periodic accruals and periodic/final settlement.

Afterwards I generated invoices (from a service contract) that were in the scope of the agreement (I saw them in the screen “Rebate transactions”).

I was also able to capture these rebate transactions in Periodic Settlements and to generate customer invoices (credit notes, actually) from the periodic settlements.

 

When trying to Print any of these invoices, I get the following message (bottom right):
 

Invoice gets neither accounted nor printed; it does not show in “Customer invoices with errors”.

But I also see that the “Customer Invoice Posting Analysis” screen is empty.

 

Is there a specific posting control for this type of invoices that I would miss here (even if I get no message; I already set up M203-4-5 posting controls and saw nothing else in IFS documentation) ???

Any other idea explaining this situation that I never experienced before ?

 

Thank you for any help.

Philippe

Hi,

 

What is entered on the invoice lines?   The lines contain the values.   Hypothetically, if no lines, no values / postings. 

?? Include screen print. 

Best regards

Hello Thomas.

Thank you for trying to help.

But here the invoice contains one line, with same amount as the header shown above.

Here it is again (with the Lines section):

Would you have any other idea (e.g., missing posting control for this type of rebate invoice) ?

Best regards. Philippe

Hi, 

Typically, if we have a posting issue - for example missing posting type, or unsuccessful posting control, the line is created and you will see an error message.   Scroll right ad see if any error message. The posting errors are more common. See the postings option from that screen.  See the posting analysis and see if any errors. 

Yes I know, generally we get information about posting failures.

But here I got no information at all, so I was making different assumptions.

 

Inbetween I have continued with my tests.

I tested the final settlement of the rebate agreement. Calculation was OK but, again, the invoice could not be accounted/printed (exactly as the periodic settlement).

 

I created and used the same test secenario in aother client’s database, with IFS 25.1.1 instead of 23.1.13.

This time I get an error pop-up (below), and the invoice cannot be accounted/printed (same as previous tests).

Last red line is: Error details: [{"code":6550,"message":"ORA-06550: Ligne 10, colonne 36 :"}]

 

Any other idea ? Or is it time for my customer to open a ticket with IFS ?

Log a call center case / ticket.  It looks like you tested the traditional reasons why it would not process. 

Thank you Thomas.

I issued the case to IFS and hope it will get solved soon.

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