Customer Statements of Account and Reminders are sent to Customers every month. Unfortunately, the mail address reflects ' NoNotReply@ifs.com' and probably goes to the customer's Junk mailbox and never to the correct person.
We should have a formal email address e.g. for GB10 ldn.accountsreceivables@ifs.com, not DoNotReply@ifs.com as this could go to their Junk, spam or be considered a phishing email. Additionally, customers may want to genuinely reply but may consider it as a phishing email and, for that reason, not reply at all
Best answer by Thomas Peterson
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