How to know the issue behind customer invoice not getting sent

Userlevel 4

+7

Hi Folks,

Some customers are unable to recieve invoice in email while the others can… via tha PDF_REPORT_CREATED custom event.

I want to know what all setup needs to be done other than setting up custom event action and setting up communication method in Customer Screen.

I have looked up everything I could but one customer gets email via that setup and others just don’t.

Please help!!!

Best Regards,

Flynn

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Userlevel 7

+15

Is there an error in the background jobs, when you print/send the invoice?

Userlevel 4

+7

Is there an error in the background jobs, when you print/send the invoice?

Those invoices for those customers didn’t even come to the list of background jobs like for that customer(for whom it is working)

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