We would like to understand how we are supposed to work with CUPOA that are not allocated to a certain customer in IFS.
For example, if we receive a payment that we cannot allocate to neither a customer nor a supplier, this amount will be booked as a CUPOA using the company as customer.
Could you explain the way of working when we don't have any relations with the payee of the erroneous payment. How we can you the mix payment window for this.
+19
Hello
When you register a payment without referencing a customer or supplier, the system will create a parked payment using company ID. This is a special form of customer payments on account. The parked customer payments are payments entered without links to any customers. Parked payments can be entered if you want to make a break in the entry but still want to save the payment in the system. Part of a payment can also be parked if the origin of the payment cannot be identified, e.g., unknown customer.
Those payments can be analyzed using parked payment analysis windows that exist both for customer and supplier.
You can offset them using a mixed payment or customer/supplier offset windows. Offset can be against another parked payment or a customer/supplier invoice.
Hope this helps
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