Dear all,
There was some invoices and PO that were for returns that we believe have been processed incorrectly. A receipt was sent back for rework, but credited by a credit note. The credit notes that went on were put on at zero quantity. These seem to have left an amount on the received not yet invoiced report but not show in the GL.
We have now reversed these and put the value on, but it has now flipped so it is in the GL but not on the report.
We would like to know whether this was due to a incorrect posting of returns or why there were imbalances in GL after the following was done to reverse the impact.
One example scenario.
The original invoice
Credit note with zero quantity .Which led the imbalance between GL and GRNI report (GRNI was not tallying)
To correct the GRNI report another invoice was posted with the qty (negative quantity that was missing in the above credit invoice)
Your comments on the above is highly appreciated.
