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Question

Event Action: Send customer reminder by email - Customise customer information in subject line?

  • January 22, 2026
  • 0 replies
  • 15 views

Maren Hellemann
Do Gooder (Customer)
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Hello everyone,

 

We are currently in the process of automating the customer reminder process and want to use the Event Action Send Email for this. We would also like to personalise the email for the customer as much as possible (which we consider to be a minor requirement 😊 ), i.e. the customer number and customer name should appear in the subject line.
Now that doesn't seem like such a small request, and we haven't been able to manage it.😑

We are unable to proceed with the values in the conditions in the ‘Event Action Details’ screen. However, I sincerely hope that the issue is on the screen side 🙄 and that it is quite simple to resolve.

 

Can anyone help us please?